Refund policy

Because every set is made to order

Each rosary and keepsake box is personalized with the name you choose and made specifically for you. This means a personalized set cannot be returned or exchanged because you changed your mind, chose a different colour, or no longer need it.

If something is wrong, we will make it right

Please inspect your order as soon as it arrives. If your set is defective, damaged in transit, or is not what you ordered — for example, a name engraved incorrectly or the wrong colour sent — contact us within 30 days of receiving it through the contact form on our website with a photo of the issue.

If a return is needed, we will reply with return instructions and the address to send it to. Please do not send anything back before contacting us, because items sent without a prior return request cannot be accepted.

What we cannot accept

• Personalized sets returned because of a change of mind.
• Items damaged after delivery through use or handling.
• Sale items and gift cards.

If a return is approved

We will let you know once we have received and inspected the item. If the return is approved, you will be refunded on your original payment method. Please allow up to 10 business days for the refund to be processed, and note that your bank or credit card company may take additional time to post it.

Any questions about a return can be sent through the contact form on our website.